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Showing posts from February, 2022

JD Edwards Support – The Service Desk that Never Quits

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Is your company struggling to provide production support and complete strategic projects? So was a manufacturing customer of ours. Despite months of effort, tickets were piling up and they weren't making progress on their biggest, most important projects of 2021. They called Allari, and here's what happened... TECHNOLOGY:   JD Edwards EnterpriseOne 9.1 Ecosystem INDUSTRY:   Industrial and Automotive Manufacturing COMPONENTS:   Allari 24/7 Service desk, Allari’s Service Delivery Platform (SDP), JD Edwards Application Support, JDE CNC (Configurable Network Computing) Support, MS SQL Database Support, Multilingual User Support Business Problem — Our customer’s JDE support team, with users in the USA, Mexico, and Canada, was constrained in providing timely production support and executing strategic projects. Level 3 Business Analysts (BAs) were spending many hours triaging service tickets. Level 3 BAs were spending many hours providing level 1 and level 2...

Steps for Implementing JD Edwards Digital Transformation

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The digital transformation is making an impact on the technology world. This has begun to produce positive results among business-oriented organizations. At JD Edwards, we are invested in the success of our clients by providing them with excellent support, tools, and unmatched services customized for their business's needs.  What is Digital Transformation?  Digital transformation represents the modernization of business processes, customer experiences, and transaction systems by digitizing the core of business operations. It means not only the rapid adoption of digital technologies such as mobility and cloud computing but also altering underlying business models to adopt more agile and market-based ways of delivering products and services.  Steps for Implementing Digital Transformation  When you talk about digital transformation, you're usually talking about the same thing, but there are multiple things you can do. Maybe your company is just starting to explore the c...