JD Edwards Support – The Service Desk that Never Quits
Is your company struggling to provide production support and complete strategic projects? So was a manufacturing customer of ours. Despite months of effort, tickets were piling up and they weren't making progress on their biggest, most important projects of 2021. They called Allari, and here's what happened... TECHNOLOGY: JD Edwards EnterpriseOne 9.1 Ecosystem INDUSTRY: Industrial and Automotive Manufacturing COMPONENTS: Allari 24/7 Service desk, Allari’s Service Delivery Platform (SDP), JD Edwards Application Support, JDE CNC (Configurable Network Computing) Support, MS SQL Database Support, Multilingual User Support Business Problem — Our customer’s JDE support team, with users in the USA, Mexico, and Canada, was constrained in providing timely production support and executing strategic projects. Level 3 Business Analysts (BAs) were spending many hours triaging service tickets. Level 3 BAs were spending many hours providing level 1 and level 2...